The 5th Story website (www.5thstory.com) collects important customer information in an effort to enhance and personalize your shopping experience. This information allows us (“we,” “us,” or “our”) to communicate with our customers about our products, services and promotions.
When you place an order, submit your account information or participate in 5th Story promotions or surveys, our Site collects your personal information such as your name, e-mail address, mailing address and payment information (credit card numbers and banking accounts). 5th Story will use your information collected online to process and fulfil your order. Additionally, your e-mail address may be collected at various points within the Site (including when you place an order with us) so that we can send you any necessary e-mail messages related to your order, such as order and shipping confirmations.
In addition, we maintain a record of your purchase history, product interests, and whatever other membership details that might enable us to improve your shopping experience. Analytics such as Site use and traffic patterns are also considered to help us improve the design of our website, the products we make and exclusive services we offer. At 5th Story, we understand and recognize that we must maintain and use customer information responsibly.
Please note: You are not required to submit any information to our Site. However, without providing the requested information, you may be unable to access certain features of our Site, including placing an order or logging into any other 5th Story membership-related services.
Using Facebook as well as other Site connection methods, we may utilize your personal data to better your individual 5th Story experience. We take your privacy seriously and abide by all Facebook terms, policies and agreements. Your data is kept secure and no actions are taken on your behalf without prior permission.
Additional Means of Obtaining Information
As you navigate our Site, your preferences are remembered through the temporary use of “session” cookies. Cookies enable our systems to gather information about your browser as well as monitor the navigational patterns you take while browsing the Site. We may also use technologies such as our own cookies to provide you with enhanced online display advertising tailored to your interests. Site users have the option to accept or disable cookies at any time through their browsers. If you choose to disable your cookies, your user experience may be limited.
Web data is collected to monitor user trends on our Site. Analytical data such as hits to our server, traffic patterns and page views shows us where our audience is coming from and how they interact with us online. This type of collected information does not personally identify specific Site users. In addition, like most websites, our Site may utilize “web beacons,” “pixel tags” or other tracking technologies to help us study the actions of our users through non-personally identifiable information. This data may be aggregated with similar data collected from other users to help us improve 5th Story, services and our overall Site experience.
Information Sharing with Outside Parties
5th Story does not share your information with outside parties, period.
5th Story is intended for users who are 18 years of age and older. If you are under the age of 18, you are not permitted to submit any personal information to us.
We employ top physical, electronic, and administrative safety measures to assist us in protecting your personal information and credit card data. These safeguards help us to prevent fraud and unauthorized access as well as maintain data accuracy. In addition, we use professionally reasonable efforts to block access to your personal information from 5th Story employees and corporate partners to ensure your personal information is always kept safe.
Modification of Policies
5th Story takes your privacy seriously. When connecting with us, we want our customers to feel confident that their personal information and credit card data is protected. Just as we are dedicated to bringing you the very best products, we are equally committed to providing our customers with a safe and secure shopping experience. The personal information we collect from our Site helps us better understand the interests of our audience in an ongoing effort to bring you improved service.
Transfers of your Information
The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for 5th Story or one of our suppliers. Such processing may, for example, be required in order to fulfil your order, process your payment details or provide support services.
Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
If you have questions or suggestions regarding our privacy standards please email us firstname.lastname@example.org. We are a registered company in England and Wales (Companies House number 09171724).